Who We Are

Libya Trade Basket is a Libyan platform that brings wholesale merchants together in one place: those offering goods and those looking for them, across every city in Libya. It does not broker sales, process payments, or handle shipping; transactions take place directly between merchants outside the app.

Information We Collect

• Account data: name, phone number, and email if provided.
• Business data: business name, type, city, and the contact methods you choose to display.
• Verification documents: commercial registration or equivalent, if requested — reviewed manually and shown to no one but the reviewer.
• Verification fee receipt: the transfer receipt image you upload with a verification request, and the transfer method you chose — reviewed manually, like verification documents.
• Content you post: product photos, offer details, and prices.
• Your messages: the text of conversations you hold inside the app with other merchants, along with who you talked to and when.
• Technical data: device type, push notification token, IP address — which view counting never stores as-is, only as a hashed fingerprint that cannot be turned back into it — and error and crash logs.

How We Use It

• To create your account and verify you at sign-in.
• To show your goods to other merchants and let them contact you.
• To deliver your messages to the merchant you are talking to.
• To review a verification request and approve it.
• To send notifications about your account, offers, messages, or verification request.
• To fix app failures and find out what caused them.
• To prevent fraud, enforce our Terms of Service, and act on reports.
• We do not use your data for advertising, and we do not build marketing profiles from it.

Where It Is Stored

Your account, offers, images, documents, and messages are all stored on our own server located in Libya, and we do not place user data in any third-party cloud storage service. What does leave that server is limited to the section below, and nothing else.

Services We Rely On

Operating the service depends on three outside services, no more, and each receives only a limited part of what we hold:

• Google push notifications (Firebase Cloud Messaging): your device token and the notification line you see on your lock screen pass through it — a short line such as a sender's name or an offer title. Your password and account details do not.
• Crash reporting (Sentry): when the app or the server fails, a technical report of where it failed is sent. Before it leaves, the report passes through a filter that strips passwords, access tokens, phone numbers, and emails, so the only part of your identity it carries is your account number with us.
• Backups: a daily copy of the database and files is taken, and may be moved over an encrypted connection to a second server we own, so that one failed disk does not lose everything.

None of these services uses your data for any purpose other than the one it was sent for.

What Others See

What you publish in an offer — business name, city, product photos, and the contact method you chose to display — is visible to other merchants; that is the purpose of the platform. Your messages are seen by the merchant you are talking to, and no one else. Your email, commercial registration number, documents, verification fee receipt, and device tokens are never shown to any merchant.

Our review team sees only what its work requires: verification documents and receipts while reviewing them, and the reported message or offer while acting on a report.

Sharing With Others

We do not sell your data or share it with third parties for marketing, and beyond the three services in section 05 no one receives it. We may disclose limited data if required by a Libyan authority under the law, and only to the extent requested.

Your Rights and Deleting Your Account

An account is deleted only at your request, in one of two ways:

1. In the app: Account → Settings → Delete account, then confirm. No need to contact us.
2. If the app is no longer on your phone: message us on WhatsApp or call +218 91 005 6200 from the phone number your account is registered with and ask for deletion; we delete it within seven days and confirm to you.

After you ask: your account, offers, and business profile leave the app at once, and a thirty-day window begins in which you can undo the deletion by signing back in. When the window ends, all your data is permanently deleted, with three exceptions:

• Messages you sent to another merchant stay in their conversation, because that copy is theirs.
• Backups are replaced automatically within a week.
• Technical crash reports are deleted automatically within ninety days at most.

To delete part of your data and keep your account, in the app:

• Offer photo: remove it on the edit-offer screen and it is erased from our server at once.
• Contact method: remove it from your profile and it is erased at once.
• Logo: the old one is erased as soon as you replace it.
• Description and years of experience: clear them in Edit profile.
• Offer: it leaves the app as soon as you delete it, and its record is permanently deleted with your account.

Your other rights:

• Edit your account and business details at any time in the app.
• Turn off any kind of notification from the app's settings.
• Request a copy of what we hold about you through the contact in section 13.

Retention

We keep your data for as long as your account exists, and we never delete your account or any of your data on our own. Deletion begins only with an action on your part: asking to delete your account or deleting part of your data as described in section 08, or your account being closed for breaching the Terms of Service — in which case the same periods apply.

Data Security

We protect your data with a full set of technical and organisational measures:

• Passwords and verification codes are stored in a hashed form that cannot be turned back, so no one can read them.
• The connection between the app and our server is fully encrypted (HTTPS).
• Access to data is restricted by role, so each person sees only what their work requires.
• Verification documents and receipts are kept behind a protected route that only the review team can open.
• We monitor for suspicious activity and keep the server's systems regularly updated.

Children

The service is intended for business owners, and we do not knowingly collect data from minors.

Changes to This Policy

We may update this policy. Any material change is posted on this page with its date.

Contact

For any question about your data, or to request a copy or its deletion: call us or message us on WhatsApp at +218 91 005 6200.